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RETURNS & EXCHANGES POLICY

RETURN POLICY

Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR DAMAGED, and with ALL tags attached. Exchanges and returns are accepted by mail within 15 business days of receipt of purchase.
PLEASE NOTE: We do not refund shipping and handling charges.

RETURN INSTRUCTIONS

Please download this Return Form and fill it out in its entirety.
Return Form

Here are the basic steps:
1. Repackage your return securely in the EXACT ORIGINAL PACKAGING and DELIVERY BOX that your received your order. If this instruction is not followed your return will be refused or there will be a 20% restocking fee, no exceptions. Please call if you have any questions.
2. Enclose the downloaded Return Form with the item. Be sure to keep the packing list for your records. If you cannot send the Return Form, please include your order number, billing name, and address, credit card number and expiration date with the item.
3. All products must be unused and undamaged, in original packaging, and with all tags and accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy.
4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
6. For your protection, we recommend that you use USPS, UPS, FED EX, DHL or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:

Dita Eyewear - Returns/Order# __________
2214 Beverly Blvd
Los Angeles, CA 90057

7. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
8. You can expect a refund in the same form of payment originally used for purchase within 15 days of receiving your returned product.

Return Rules and Restrictions

• Returns must be made within 15 days of purchase.
• Returns may incur a 15% cleaning/shaping/restocking fee. The fee will be charged at the discretion of our Quality Control Team upon receiving the return.
• When shipping a return, you must include the return form or the original packing list. Be certain to save copies for your records.
• Shipping and handling costs and other charges are non-refundable.
• Sale items are non-returnable.
• We will not accept CODs or third-party billing for returned merchandise.
• In the case of shipping damages, please contact the carrier or our Customer Service department at 800.449.DITA
• You can expect a refund in the same form of payment originally used for purchase within 15 days of our receiving your returned product.

HOLIDAY RETURN POLICY

We offer an extended return policy for all orders placed during 11/15-1/15. All orders place within this timeframe can returned before 1/30/2009. Returns are accepted only on unworn merchandise in all original packaging and tags. Returns with missing packaging will be refused. Please email or call for a return authorization.