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HELP / FREQUENTLY ASKED QUESTIONS



 

ORDER STATUS


Has my order shipped?

Click the “My Account” link towards the top right corner of the page. Under “My Recent Orders” click the “View Details” link for the order you wish to check the status on.

How do I change quantities or cancel an item in my order?

Contact Customer Service ASAP. Please note that if your order has already been Processed and/or Shipped the order can no longer be edited and you will need to follow our Returns/Exchange procedures.

How do I track my order?

Click the “My Account” link towards the top right corner of the page. Under “My Recent Orders” click on the tracking number for the order you wish to track the status on.

My order never arrived.

Click the “My Account” link towards the top right corner of the page and check the status and tracking for your order. Please make sure that your order has shipped. If your order has been shipped please contact FedEx to confirm that your order was delivered. If your order shows a status of Delivered, please contact Customer Service.

An item is missing from my shipment.

Click the “My Account” link towards the top right corner of the page and check that all of your items have shipped. If all items have shipped and have been delivered, please contact Customer Service.

MY ACCOUNT


How do I Log In to My Account?

You can log into your account any number of ways:
1. Click the “Click Here to Log In” link at the top left corner of the page.
2. Click the “My Account” link towards the top right corner of the page.
3. Click the “Checkout” Button while viewing your shopping cart and you will be prompted to Log In to your account.

How do I create an account?

While on the Log In page, click the “Create a New Account” button and follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account” link towards the top right corner of the page and edit the information you wish to change.

I forgot my password.

While on the Log In page, click the “Forgot Password?” link located below the Log In options. Submit your email address and a temporary password will be emailed to you. Once you receive the email follow the instructions to log into your account and reset your password.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.

If you feel you received the wrong product, please contact Customer Service within 72 hours of receiving the item.

What is your return policy?

Please click here for more information on our Return Policy.

SHIPPING AND RETURNS


How much is shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to checkout, after entering you shipping address you will be offered shipping options and their prices.

When will my order ship?

Orders placed before 12PM EST will be processed and shipped the same business day. Orders placed after 12PM EST will be processed and shipped the following business day.
You will receive a shipment confirmation and tracking number via email within 24 hours of shipment.

Shipping to Canada

At this time we no longer ship online orders to Canada.

How accurate is your inventory?

Very accurate. You will not be able to purchase an item that is not currently in stock and ready to ship. We don't believe in selling backordered items. If an product is on backorder the product detail page will display:
Temporarily Unavailable
Please Check Back Later or
Choose Another Color/Size

Can I return an item to one of your Dita Legends retail locations?

Our Dita Legends retail locations will accept EXCHANGES ONLY for items bought online. If you wish to return your product for a refund you will need to follow the instructions in our Returns Policy.

How do I return my product?

Return Policy

INTERNATIONAL ORDERS


Do you ship to my country?

Due to our International Distribution agreements, we can only ship to customers within the United States. Sorry for any inconvenience.

Why can’t I add an item to my cart?

This website tracks your computer IP address. If you are viewing this website in a region that we currently do not offer shipping to, then all shopping cart functionality will be disabled.

BUYER'S GUIDE


How do I find a specific product?

If you know the product name or style number of the item you are looking for you can enter that information into the Search box located in the left hand side bar of this site.

How do I navigate the site?

To view our product collections simply use the Collections Menu located in the left hand side bar. The Collections Menu items are listed First by Brand with subtypes (Sun or Optical) then by the Dita Vault items, Limited Release items and New Releases.

Other menu items can be found: (1) At the top left corner of the page. (2) Near the top left corner of the page. (3) At the bottom left corner of the page.

Please contact Customer Service if you have any further questions.

Do you offer Rx lenses?

All of our frames can be fitted with Rx lenses, however we currently do not have the ability to fill prescriptions through this website. Please contact your optician or one of our Dita Legends retail locations for more information.

Why do some of your lenses have "P-THREE" etched into them?

P-Three designates a Polarized lens with three coatings; Gradient Tint, Hydrophobic (Water Resistant), and A/R (Anti-Reflective). All of our Polarized lenses are designated P-Three and have that etching on the left lens.

Do you sell styles from past Dita collections?

Yes, we do offer a number of our archived styles in the Dita Vault. If you are looking for a particular archived style and it is not listed in the Dita Vault, please Contact Us. Chances are, we may still have a few.

What is the Dita Vault?

The Dita Vault is an exclusive archive of styles that we no longer offer to our retail locations. In most cases items found in the Dita Vault cannot be found or purchased anywhere else.

Why are some of your items marked “LTD”?

Some of the items listed on this website were produced in very limited numbers and can only be purchased from a select few locations including this website.

What do the sizing numbers mean?

Eyewear sizing is listed in Millimeters in the following format: LW/DBL-TL

LW = The Lens Width measured at it’s widest points.
DBL = The Distance Between Lenses measured at the closest points.
TL = The Temple Length measured from the center of the hinge to the tip of the temple.

GUARANTEES


Warranty Information

Dita Eyewear products are warranted with proof of purchase against defects in material and workmanship one year from the date of purchase. If Dita Eyewear products are proved to be defective, Dita Eyewear will replace them at no cost. If Dita Eyewear products are not considered defective such as scratched lenses or accidental breakage, Dita Eyewear will replace at a reasonable charge. Please contact Customer Service for more information.

Privacy Policy

We value your privacy. Please view our full Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (Secure Socket Layer) encryption, the highest standard in Internet security.

PRICING AND BILLING


Do I have to pay sales tax?

You only have to pay sales tax if you are shipping your order within or too the same state as our Warehouse or one of our Dita Legends retail locations.

I have a question on my charges.

Please Contact Customer Service.

I need a copy of my receipt/invoice.

Click the “My Account” link towards the top right corner of the page. Under “My Recent Orders” click the “View Details” link for the order you wish to print. Once on the “Order Receipt” page click the “Print this Receipt” link towards the top center of the page.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Why am I seeing non-US pricing?

This website tracks your computer IP address. If you are viewing this website in a region outside the United States or Canada, then all pricing will be displayed in the currency associated with our closest International Distributor to you.

ADDITIONAL SUPPORT


How do I contact you?

Contact Us


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